There are two ways to get help with Vortex.
Have a look at the FAQ. You're probably not the first person to ask your question. If you are then sorry, and please see the next way.
Go straight to the person who built Vortex. He knows every single line of code and loves opportunities to make it better. He'll do his best to get back to you within a business day.
Paying customers go to the front of the queue.